Terms of Use
These Terms of Use ("Terms") govern access to and use of the MakeStoryboard websites, applications, storyboard tools, collaboration features, and related services (collectively, the "Service"). The Service is operated by IMARA DIGITAL HOLDINGS LLC, a Florida limited liability company ("MakeStoryboard," "we," "us," or "our").
By accessing or using the Service, creating an account, or purchasing a paid plan, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Service.
1. Eligibility and Accounts
You must be legally able to enter into a binding agreement in your jurisdiction to use the Service. If you create an account, you must provide accurate and current information and keep your login credentials secure. You are responsible for activity occurring through your account except to the extent caused by MakeStoryboard's breach of these Terms or applicable law.
You must notify us promptly if you become aware of unauthorized access to your account or another security issue.
2. The Service
MakeStoryboard provides tools for creating, organizing, sharing, reviewing, and exporting storyboards and related project content. Features, limits, storage, collaboration capabilities, and other functionality may vary by plan and may change as the Service evolves.
We may offer free tools, free plans, trials, previews, or promotional features from time to time. Any limits or conditions displayed with those offerings form part of these Terms. We may modify or discontinue a free offering at any time, subject to applicable law.
3. Subscriptions, Billing, and Renewal
Certain features require a paid subscription. The price, billing interval, included features, and plan limits shown at the time of purchase apply to your subscription unless changed in accordance with these Terms.
Paid subscriptions renew automatically for successive billing periods unless canceled before the next renewal date. By purchasing a subscription, you authorize our payment processor to charge the applicable subscription fees, taxes, and other amounts disclosed at checkout to your selected payment method.
Payments are processed by Stripe or another payment processor identified at checkout. MakeStoryboard does not store full payment-card numbers on its own servers.
You may cancel a subscription using available account controls or by contacting MakeStoryboard support. Cancellation stops future renewals but does not automatically create a right to a refund for amounts already paid.
4. Pricing and Fee Changes
We may change subscription prices or plan structures. For an existing paid subscription, a price change will apply no earlier than the next renewal after reasonable notice, unless a shorter period is required to reflect taxes, government charges, or another change permitted by law. You may cancel before the new price takes effect.
5. Refunds
Refund requests are considered on a case-by-case basis. Except where required by applicable law or expressly stated at the time of purchase, payments are not automatically refundable. To request a refund, contact us with the account email, purchase details, and reason for the request.
6. Customer Content and Ownership
"Customer Content" means storyboards, images, drawings, text, audio, comments, files, project information, and other materials that you or your authorized users upload, create, submit, or store through the Service.
As between you and MakeStoryboard, you retain your ownership rights in Customer Content. These Terms do not transfer ownership of your Customer Content to us.
You grant MakeStoryboard a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, process, back up, and otherwise use Customer Content only as reasonably necessary to provide, secure, maintain, support, and improve the Service; comply with your instructions; and meet our legal obligations. This license includes the right to use service providers and subprocessors for those purposes. It ends when the relevant Customer Content is deleted from our systems, subject to backup cycles, legal retention obligations, and other limited retention described in our Privacy Policy or applicable Data Processing Agreement.
7. Your Responsibilities for Customer Content
You are responsible for Customer Content and for ensuring that you have the rights, permissions, notices, consents, and lawful basis needed to upload, use, share, and instruct us to process it.
You must not upload or use Customer Content that infringes intellectual-property, privacy, publicity, or other rights; violates law; contains malicious code; or is otherwise prohibited by these Terms.
The Service is not designed for regulated health information, financial-account credentials, government-identity data, biometric identifiers, or other highly sensitive or specially regulated data unless MakeStoryboard has expressly agreed in writing to support that use.
8. Collaboration and Sharing
The Service may allow you to invite team members or collaborators, share projects by link, add comments, or configure other access settings. You are responsible for choosing appropriate sharing settings and for the actions of users you authorize to access Customer Content.
Anyone with access to a shared link or account permission may be able to view or interact with the associated content according to the settings you select. Use password protection or other available controls when appropriate.
9. Acceptable Use
You may not use, or help another person use, the Service:
- in violation of applicable law, regulation, sanctions, or the rights of another person;
- for fraudulent, deceptive, abusive, harassing, or unlawful purposes;
- to upload malware, viruses, harmful code, or content intended to compromise systems or accounts;
- to probe, scan, test, bypass, or interfere with security or access controls except with our express written authorization;
- to gain unauthorized access to accounts, systems, networks, data, or credentials;
- to send spam or unauthorized bulk communications through the Service;
- to reverse engineer, decompile, or attempt to derive source code from the Service except to the extent such restriction is prohibited by law;
- to resell, sublicense, or provide the Service to third parties except as permitted by your plan or a separate written agreement; or
- in a manner that materially disrupts, overloads, damages, or interferes with the Service or another user's use of it.
10. Intellectual Property
The Service, including its software, interfaces, design, branding, documentation, templates, and other materials provided by MakeStoryboard, is owned by IMARA DIGITAL HOLDINGS LLC or its licensors and is protected by intellectual-property laws. Except for the limited right to use the Service under these Terms, no right, title, or interest in the Service is transferred to you.
MakeStoryboard and related names, logos, and brand elements may not be used without our prior written permission except as permitted by law.
11. Copyright Complaints
If you believe material available through the Service infringes your copyright, send a written notice to donovan@makestoryboard.com with enough information for us to identify the copyrighted work, locate the allegedly infringing material, contact you, and evaluate the claim. Your notice should also include a good-faith statement that the disputed use is not authorized and a statement, made under penalty of perjury where applicable, that the information in the notice is accurate and that you are the copyright owner or authorized to act for the owner.
12. Feedback
If you voluntarily provide suggestions, ideas, or other feedback about the Service, you grant MakeStoryboard a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation, provided that this does not give us ownership of Customer Content or confidential information you clearly identify as such.
13. Privacy and Data Processing
Our handling of personal data as a controller is described in the Privacy Policy.
Where MakeStoryboard processes Customer Personal Data on behalf of a team or business customer, the Data Processing Agreement applies to that processing.
Our use of cookies and similar technologies is described in the Cookie Policy.
14. Third-Party Services
The Service may integrate with or link to third-party products or services. Your use of a third-party service may be subject to that provider's own terms and privacy practices. MakeStoryboard is not responsible for third-party services that we do not control.
15. Suspension and Termination
You may stop using the Service at any time. If you have a paid subscription, you should cancel it to prevent future renewals.
We may suspend or terminate access to the Service if you materially breach these Terms, fail to pay amounts due, create a security or legal risk, use the Service unlawfully, or if suspension is reasonably necessary to protect the Service, other users, or third parties. Where practicable, we will provide notice and an opportunity to resolve the issue.
After termination, your right to use the Service ends. Customer Content may be returned, exported, retained, or deleted as described in the Service, Privacy Policy, Data Processing Agreement, or applicable law.
16. Service Changes and Availability
We may add, modify, or discontinue features as the Service evolves. We do not guarantee that every feature will remain available or that the Service will be uninterrupted or error-free. We will use reasonable efforts to avoid materially disruptive changes to paid functionality during a current billing period.
17. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." MAKESTORYBOARD DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY OTHER WARRANTIES THAT MAY BE DISCLAIMED BY LAW. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR EVERY PURPOSE.
Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded, including mandatory consumer rights.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKESTORYBOARD AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
This section does not limit liability that cannot be limited under applicable law.
19. Indemnification
To the extent permitted by law, if you use the Service on behalf of a business or organization, that organization will defend and indemnify IMARA DIGITAL HOLDINGS LLC and its affiliates, officers, directors, employees, contractors, and agents against third-party claims, damages, liabilities, and reasonable legal costs arising from the organization's Customer Content, unlawful use of the Service, or material breach of these Terms. This section does not apply to individual consumers to the extent prohibited by applicable law.
20. Force Majeure
Neither party is responsible for delay or failure caused by events beyond its reasonable control, such as natural disasters, war, terrorism, civil unrest, labor disputes, government actions, utility failures, widespread internet or cloud-provider outages, or other comparable events, except for payment obligations already due.
21. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except where mandatory law in your jurisdiction requires otherwise.
Before filing a legal claim, you and MakeStoryboard agree to make a good-faith effort to resolve the dispute informally for 30 days after written notice. Notices to MakeStoryboard may be sent to donovan@makestoryboard.com.
Subject to mandatory consumer-protection and jurisdiction rules, disputes that are not resolved informally may be brought in a court of competent jurisdiction in Florida. Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where appropriate.
22. Changes to These Terms
We may update these Terms from time to time. If a change materially affects your rights or obligations, we will provide reasonable notice before the change takes effect when required by law. The effective date at the top of the Terms will be updated when changes are published. Continued use of the Service after the effective date of revised Terms constitutes acceptance to the extent permitted by law.
23. General
These Terms, together with documents incorporated by reference and any applicable order form or written agreement, constitute the agreement between you and MakeStoryboard concerning the Service. If a separate written agreement conflicts with these Terms, the separate agreement controls to the extent of the conflict.
If any provision is held unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or substantially all relevant assets, or to an affiliate, subject to applicable law.
Section headings are for convenience only. Electronic notices and agreements satisfy any writing requirement to the extent permitted by law.
24. Contact
IMARA DIGITAL HOLDINGS LLC
2850 University Square Dr
Tampa, FL 33612
United States
donovan@makestoryboard.com